FinTech·Product Manager·4 Weeks
HoldAm
Escrow-based payments for Nigerian social commerce.
HoldAm is a Product Management capstone project focused on solving trust issues in Nigerian social commerce through an escrow-based payment platform featuring secure payments, shipment tracking, and dispute resolution.
4-Week Journey
- W1 · Research · Surveyed 60+ social commerce users to define the trust gap.
- W2 · Scope · Defined MVP features, drafted the PRD, and mapped core flows.
- W3 · UX Flows · Designed the transactional user flows and escrow triggers.
- W4 · Launch · Developed the product launch plan and presented stakeholder wireframes.
Targeted Impact
- Metrics · Target a 30% reduction in checkout abandonment due to disputes.
- Core Asset · Self-resolving dispute flow targeting <5% operational overhead.
- Key Lesson · Overcomplicating the dispute flow kills user retention. Transparency is key.